Last updated: 25th January 2026
Fuse Doctor North East (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains what personal data we collect, how we use it, and your rights under UK data protection law (UK GDPR and the Data Protection Act 2018).
If you have any questions, you can contact us at:
Email: zak@fusedoctor.co.uk
1. What personal data we collect
1.1 Information you submit through the contact form
• Your name
• Your email address
• Your phone number (if provided)
• Any message you send us
1.2 Automatically collected data (via cookies or analytics)
If we use analytics tools (such as Google Analytics), we may collect:
• IP address (anonymised where possible)
• Device type
• Browser type
• Pages visited
• Time spent on the website
• Referring website
This data helps us understand how visitors use our site and improve it. It does not personally identify you.
1.3 Cookies
Our website uses cookies to ensure the site works correctly, improve your experience, and understand website traffic. You can manage or delete cookies through your browser settings at any time.
2. How we use your informationWe use your personal data for the following purposes:
• To respond to enquiries submitted through the contact form
• To provide quotations for electrical services
• To manage bookings and customer communication
• To maintain business records
• To monitor website performance and security
• To comply with legal obligations such as accounting or tax requirements
We do not use your data for marketing unless you explicitly request it.
3. Legal basis for processing your data
Under UK GDPR, we process your personal data on the following legal bases:
• Consent – when you submit a contact form
• Legitimate interests – to respond to enquiries and operate our business
• Legal obligation – for invoicing and bookkeeping where applicable
4. How long we keep your information
• Contact form enquiries: up to 12 months
• Customer records and invoices: 6 years (required by HMRC)
• Website analytics data: typically up to 26 months (depending on provider settings)
After these periods, your data is securely deleted.
5. Who we share your data withWe do not sell your data.
We may share data only with trusted third parties who help us operate our business, such as:
• Website hosting provider (Webflow)
• Email service provider
• Analytics provider (such as Google Analytics, if used)
• Professional IT or web developers who help maintain the site
All third parties are required to keep your data secure.
6. How we protect your data
We take reasonable steps to protect your information, including secure hosting, HTTPS encryption, access controls, and regular security checks.
7. Your rights under UK GDPRYou have the right to:
• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Withdraw consent at any time
• Object to processing
• Request a copy of your information
• Complain to the ICO (Information Commissioner’s Office)
To exercise any of these rights, contact zak@fusedoctor.co.uk
8. Links to other websites
Our website may contain links to external websites. We are not responsible for the privacy practices of those websites.
9. Changes to this Privacy Policy
We may update this policy from time to time. Any changes will be posted on this page with a new “Last updated” date.
10. Contact us
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Fuse Doctor North East
Email: zak@fusedoctor.co.uk
